• You will need to place an order by 11:59pm on the Thursday prior to the Monday that you want your meals to arrive. All of our hand delivery plans begin on a Monday while our shipping plans are delivered on Fridays.

  • Once subscribed, you can easily pause or cancel your subscription by heading to your Account page, and navigating to the “Meal Plan” tab (for pausing) or the “Account Details” tab (for cancelling) and following the prompts. Here, you will be able to pause your deliveries for a period of time or cancel your subscription entirely. Please note that you will need to pause or cancel your plan before 11:59pm on the Thursday prior to the upcoming week in order to avoid being charged for meals that week.

  • Delivery address & instructions: Any changes to your delivery address or instructions must be made by 9 a.m. PST on the previous delivery day in order to be accommodated (e.g. by Monday at 9am for a Wednesday delivery). Adding items: Added items must be submitted by 5pm PST on the previous delivery day in order to be accommodated (e.g. by Monday at 5pm for a Wednesday delivery). Substitutions: All item substitutions must be made before 11:59pm PST on the Thursday prior to the start of the next delivery week. If you’re having trouble making a change please contact us at info@dherbskitchen.com

  • Codes are applied at checkout. Keep in mind that promo codes are for first time new customers only, and cannot be combined with other promos (unless otherwise stated).

  • We currently deliver to the Greater Los Angeles Area in California.

  • Our delivery drivers will ring your intercom or doorbell, and knock on your door. If no one answers, we will follow up with a phone call. Our drivers will leave without delivering the meals if we are unable to make contact after 5 minutes. If you have selected Overnight Delivery, we will not attempt to make contact. Please include detailed instructions on how to access your drop-off location (i.e. building access code, hiding place for the delivery, specific instructions for hard to find apartments, etc.). Please note that while our carriers will do their best to honor these special delivery instructions, we cannot guarantee that they’ll be accommodated and are not liable for any lost, stolen or damaged deliveries that result from these requests. If you have selected evening deliveries, you will receive your meals for Mondays, Wednesdays, and Fridays the night before (Sunday, Tuesday, and Thursday evenings) between 7-10 pm.

  • You will receive an email with tracking information or a text message (if you signed up for SMS alerts).

  • Yes! We have pickup available at the Dherbs warehouse in Los Angeles. If you have chosen the "pick up" option, you will receive an email or text message (if you signed up for SMS alerts) when your order is at the location. Please note that pick-ups are available only during business hours 8am-6pm PST Mondays and Wednesdays.

  • All of our delivery materials are sustainable and recyclable. You may dispose of them or if you pick up orders from our warehouse, you may bring them back to recycle.

  • Since the package is shipped via USPS, the package will be left at the location. We currently do not require a signature upon delivery so the box will be left in front of your door unless you otherwise specify.

  • Nutritional information for each meal served in a given week is available on our menu page (just click the meal picture or “Details” link to bring up the “Nutrition” tab). Nutritional info is posted the Sunday night prior to the upcoming week.

  • All of the ingredients we use in our meals are seasonal and subject to change based on availability, so from time to time we may have an ingredient listed on our website that we're not able to source from our vendors or local farms. We may also change up the recipe last-minute if we have the opportunity to use an ingredient that we believe will improve the overall quality and flavor of the meal. These circumstances may occasionally result in the ingredient listing on our website being out of sync with what's on the label. While we make every effort to ensure accuracy on the website, should a discrepancy arise please consult the meal label for the most accurate and up to date ingredient list and nutritional information. Feel free to contact customer service if you ever have any questions!

  • These meal plans are designed to give you all of the protein your body needs. For our vegan meals, we love to use protein-rich superfoods and complete protein sources (which have all nine essential amino acids our bodies can’t produce on their own) like quinoa, buckwheat, chia, & hemp seed, as well as legumes, nuts, and plenty of leafy greens to make sure you’re getting everything you need and then some. Our non-vegan meals additionally contain lean meat such as free-range poultry, pork and shrimp. So don’t worry, even if you have a very active lifestyle you can rest assured that our meals will always be packed with plenty of protein to fuel your day!

  • Dherbs Kitchen maintains a commitment to offer organic, local, and sustainable ingredients whenever possible. Through farmer's markets and sourcing with intention, we make an effort to develop relationships with local purveyors who share our commitment to using fresh ingredients.

  • At Dherbs Kitchen, our mission to provide you with meals that help you reach your health goals, save time, and feel great. As part of that mission, we understand that health is not a one-size-fits-all solution and that many people have dietary preferences or restrictions that they need to meet. For that reason, our culinary team takes extra care to accommodate everyone by keeping the nutritional information as up to date as possible.

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

  • You may view all your previous orders here Alternatively, you may follow the steps below: Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your account settings. Click on 'Order History' and there you can view all your previous orders and how much you were charged. If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.

  • We’re so glad to have you back with us! You may reactivate your subscription here, there is no need to go through the checkout process all over again. Or simply log in to your account and you will see the following banner: Click on the Button and follow the prompts to reactivate your subscription and pick your meals! Alternatively, you can also follow the steps below: 1. Click on your name in the upper right-hand corner and choose Account Settings. 2. Plan Settings will list all the Canceled plans and a "Review and Reactivate" button. Click to reactivate!

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